Last Updated: May 02, 2025

1. Introduction

Our privacy policy governs the ways in which we collect, use, maintain, and disclose information collected from users of our website, application, or other interactions with us. Please note that this privacy policy may be updated periodically. Any changes become effective 30 days after being posted.

We encourage you to review this policy regularly to stay informed about how we handle your information and safeguard your privacy.

2. Collection of Information

Information You Provide to Us

We collect information that you willingly provide to us, such as when you:

• Use our services' interactive features.
• Fill out forms or request customer support.
• Provide contact or identification details.

This may include your name, email address, postal address, and payment details.

Automatically Collected Information

• Log Information: Browser type, access times, pages viewed, IP address, and referrer page.
• Device Information: Details about your device model and operating system.
• Cookies and Tracking Technologies: Cookies, web beacons, and tracking pixels to improve services and analyze usage.

Information Collected From Other Sources

We may combine information from other sources (e.g., third-party services you use to sign in) with data collected through our services.

3. Use of Information

We use your information to:

• Deliver, maintain, and enhance our services.
• Process transactions and send relevant information.
• Provide customer support and respond to inquiries.
• Communicate updates, security alerts, and news about our services.
• Monitor trends and personalize your experience.

4. Sharing of Information

We may share your personal information:

• With third-party vendors to perform tasks on our behalf.
• To comply with legal obligations or enforce user agreements.
• In case of mergers, acquisitions, or sales of business assets.
• With your consent or as notified in our privacy policy.

Aggregated or anonymized data that does not directly identify you may also be shared.

5. Data Security and Retention

We use secure methods to protect your data, including encrypted API Tokens for WhatsApp account connections. We do not store retrieved data such as messages or chats, except for essential information like phone numbers. When you disconnect your account, all associated access is revoked.

6. Third-Party Analytics

We use third-party analytics services like cookies and web beacons to analyze usage trends and improve services. We recommend reviewing the privacy policies of these third-party providers to understand their practices.

7. Security

We take reasonable steps to protect your data but advise that data transmission over the Internet may have security gaps. Fully protecting data against third-party access is not always possible.

8. Your Rights

You have the following rights under GDPR:

• Access: Request information about personal data we store.
• Rectification: Request corrections to inaccurate data.
• Erasure: Request deletion of your data under certain conditions.
• Restrict Processing: Limit data processing in specific cases.
• Portability: Receive your data in a machine-readable format.
• Object: Object to data processing based on legitimate interests.
• Withdraw Consent: Revoke your consent to data processing.

9. Hosting and CDNs

We use hosting and content delivery services like Digital Ocean, Firebase, Cloudflare and Amazon S3. These providers may process data in compliance with GDPR and other international regulations.

10. Contact

If you have any questions about this privacy policy, please contact us at support@whasapi.cloud